CloudEmpower Helps Battle Bank Launch Customer Service Operations with Amazon Connect

Rebuilt contact center integrates with Savana Desktop and establishes a foundation for ex-panded service and conversational AI

HOUSTON, TX, UNITED STATES, October 29, 2026 /EINPresswire.com/ — CloudEmpower, a cloud and customer experience services company, announced its work with Battle Bank to rebuild the bank’s Amazon Connect contact center environment, supporting its February 2026 launch and establishing a foundation for continued growth.
Battle Bank is a national, direct bank that combines digital banking access with personalized client support. To prepare for launch, the bank needed a contact center that aligned with its current operating requirements, integrated with its Savana Business Exchange (BX) platform, and could scale alongside client demand.

CloudEmpower assessed Battle Bank’s existing Amazon Connect test environment and completed a comprehensive rebuild in late 2025 and January 2026. The engagement included architecture review, contact flow redesign, routing configuration, integration, and go-live support.
The resulting environment uses Amazon Connect, Amazon Lex, AWS Lambda, and Amazon S3 to support voice interactions, natural language navigation, and configurable business logic. Integration with BX contact attributes for queueing and desktop data, connecting voice service with the bank’s client service workflows.

“Building Battle Bank meant creating a client experience that could grow with us from day one. CloudEmpower helped us turn our Amazon Connect environment into a platform ready to support our launch and connect with our banking service workflows. That foundation gives us the flexibility to expand while keeping personalized service at the center of our approach,” said Vincent Amato, Chief Operations Officer at Battle Bank.

The implementation provides IVR navigation, queue routing, business hours logic, callback handling, and call recording. An Amazon Lex dial-by-name interface allows callers to use natural language to reach the appropriate person. AWS Lambda functions support directory lookups, holiday rules, messaging, and other routing logic, while Amazon S3 stores audio prompts, call recordings, and reporting artifacts.

Reusable contact flow components and configurable business logic allow Battle Bank to adapt the environment as its requirements evolve. Amazon Connect’s usage-based model also supports gradual growth without requiring the bank to purchase a fixed block of unused contact center licenses in advance.

“Battle Bank had a clear vision for personalized service and needed a contact center that could support that vision from launch,” said Chris Van Houten, founder of CloudEmpower. “We re-built the Amazon Connect environment around the bank’s current business needs, with the flexibility to evolve as those needs change. Today, that foundation supports our ongoing work to extend service to their branch in Minnesota and develop conversational AI capabilities for banking operations and client experience.”

Looking ahead, early-stage chatbot development is underway using Amazon Lex and Amazon Bedrock, designed to streamline banking operations and elevate the client experience.

About Battle Financial, Inc.
Battle Financial, Inc., a Delaware corporation headquartered in Edwards, Colorado, is the holding company of Battle Bank, N.A., a fully digital, national bank dedicated to empowering clients with better tools, higher deposit yields, and greater control over their finances. Battle Bank empowers clients with innovative products, offering competitive returns, access to precious metals and 20 global currencies, and self-directed retirement accounts that enable alternative investment opportunities.
Battle Bank is led by a team of veteran founders who have built and scaled successful financial institutions. The mission is clear: revolutionize banking and go to battle for better. Learn more at BattleBank.com.

About CloudEmpower
CloudEmpower is a cloud and customer experience (CX) services company specializing in Contact Center as a Service (CCaaS) solution. The company helps organizations launch, optimize, and scale modern contact centers through flexible delivery models, managed services, and tailored expert resources. Beyond technology, CloudEmpower is committed to workforce development and community empowerment, creating new pathways into cloud and CX careers.
For more information, visit www.cloudempower.io.

Veronica Henley
CloudEmpower
+1 305-776-0455
veronica.henley@cloudempower.io
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