Hotels.com® today launched a new business travel experience that helps travelers book and manage work trips more quickly. Rolling out globally on the Hotels.com website and app, travelers can switch to a personalized business travel mode, find hotels that match their work travel preferences and earn rewards for future stays.

The new tool comes at a time when business travel is growing. New research from Hotels.com found that more than one-third of Americans travel more frequently for work than they did before the COVID-19 pandemic.*

“Business travelers book differently than leisure travelers. They book last-minute, decide in minutes, and need flexibility above all else,” said Hari Nair, Senior Vice President and General Manager of Hotels.com. “For years, they’ve been quietly choosing Hotels.com anyway for the flexibility, the property selection and the rewards. Now we’ve built an experience that’s actually designed for how they travel, not just tolerant of it.”

What the Hotels.com business travel experience offers

Business travel on Hotels.com is designed for those who book work trips on their own and want work travel to be simpler and more rewarding.

Rebook a preferred hotel quickly

With Quick Rebook, business travelers can rebook a preferred hotel in a few clicks.

Create a personalized business travel experience

Travelers can select their preferred property features and amenities, from cancellation policy to maximum nightly rate. When business mode is switched on, Hotels.com uses those preferences to show pre-filtered results.

For example, preferences can include:

  • Fully refundable stays

  • Breakfast included

  • Gym

  • Star-rating and guest-rating

  • A maximum nightly rate based on company policy

Earn rewards from work trips

Members can earn rewards on business stays that they can use on future travel, turning nights booked for work into value they can use on their own time. Plus, with Save Your Way™, you can choose how to save: Use your member discount to save at booking or bank that discount as rewards for a future trip — no blackout dates, no gimmicks. It’s travel on your terms.

Find flexible stays

Travelers can filter for fully refundable stays to keep plans flexible, often allowing travelers to cancel up to 24-48 hours ahead of check-in.*

Get support around the clock

Customer service is available 24/7 by chat and phone to help travelers make changes or get support with bookings.

Easily switch between leisure and business travel

Travelers can check a box at the start of a search to go into their personalized business travel experience. Either way, their trips and rewards remain together in one Hotels.com account.

Access member discounts

Members save up to 20% on thousands of hotels, while Platinum members unlock even deeper discounts, making travel budgets go further.

Get hotel perks without hard-to-achieve status

Members receive perks at VIP Access properties, with no high status threshold required. VIP Access hotels are highly rated by guests and offer benefits like room upgrades and food and beverage credits.

Business Travel Trends

Business travel continues to grow and travelers are prioritizing booking experiences that deliver both efficiency and value. In fact, 37% of respondents report traveling more frequently today than they did prior to the COVID-19 pandemic.

Demand is especially strong in June and September as the busiest months for corporate travel. When staying in hotels for work trips, business travelers most value complimentary breakfast (49%), loyalty rewards (39%), and early check-in or late check-out options (37%).

Business travel on Hotels.com is available from 1 September 2026 through the Hotels.com website and app, where supported. Travelers can learn more at Hotels.com.

Frequently asked questions about business travel on Hotels.com

What are the new Hotels.com business travel features?

Hotels.com’s business travel feature is a personalized experience for self-booking business travelers. It helps travelers search for hotels using saved work-trip preferences, find flexible booking options, rebook preferred hotels, and earn rewards on eligible business stays.

Who is business travel on Hotels.com for?

It is designed for business travelers who book their own hotel stays and want tools tailored to work travel, including saved preferences, flexible booking options, quick rebook and rewards for eligible stays.

How does business mode work on Hotels.com?

Travelers select their business travel preferences once, then switch on business mode when they begin a work-trip search. Hotels.com uses those preferences to show more relevant hotel results, including options that match selected amenities, ratings and nightly-rate limits.

Can travelers earn rewards on business trips?

Yes. Eligible business stays can earn the same rewards that Hotels.com members can use toward future travel.

Can rewards earned from work trips be used for personal travel?

Yes. Rewards from eligible business stays can be used toward future personal travel.

Can business travelers book refundable hotels?

Yes. Travelers can filter for fully refundable stays. Cancellation policies and deadlines vary by property and rate selected, so travelers should review the specific terms before booking.

Can travelers use Hotels.com for both work and personal trips?

Yes. Travelers can switch between business and leisure modes and manage both types of trips and eligible rewards in one Hotels.com account.

How does Quick Rebook help business travelers?

Quick Rebook lets travelers returning to the same destination rebook a preferred hotel in a few clicks, reducing the time needed to arrange repeat work trips.

Where can travelers access it?

Travelers can access the experience through the Hotels.com website and app, where supported.

Is customer support available for business travel bookings?

Yes. Hotels.com customer service is available 24/7 by chat and phone for booking support and changes.

Are hotel perks available on a first stay?

Members may receive perks on their first eligible stay at participating VIP Access properties. Benefits vary by property and may include free parking, room upgrades, and food and beverage credits.

Are cancellation terms the same for every hotel?

No. Cancellation policies and deadlines are determined by each property and vary by booking. Travelers should review the applicable terms before completing a reservation.

About Hotels.com

Hotels.com is the hotels expert with hundreds of thousands of hotels around the world. We’re all about giving travelers more of what they want — whether that’s instant savings, flexible options, or rewards they can actually use.

As a member, you save with discounts of 20% or more on hundreds of thousands of hotels worldwide and earn rewards on every eligible stay. Plus, with Save Your Way™, you have control over your savings. Take your member discount today or turn it into future travel rewards.

We also make booking a stay simple and flexible with Price Alerts and Free Cancellation on most hotels, so you can feel confident you’re getting great value even when plans change.

Whether it’s a business trip or a bucket-list getaway, Hotels.com helps you get the most out of every trip.

© 2026 Hotels.com, LP, an Expedia Group company. All rights reserved. Hotels.com and the Hotels.com logo are trademarks of Hotels.com, LP. CST# 2083949-50

Notes to Editor:

* Fully refundable/cancellation policies are determined by the property and vary.

About this research

*Survey of 2,000 US adults who US adults who have traveled for business in the last 3 years (domestically/internationally) from 4th to 12th July 2026

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