Accelo Introduces Ticketing System, Bringing Client Support Natively Into Its Professional Services Automation Platform

Accelo Forecast PSA’s new Tickets feature connects client support to project and retainer data, giving services firms one system and one view of client work.

DENVER, CO, UNITED STATES, August 25, 2026 /EINPresswire.com/ — Accelo, a leading professional services automation (PSA) platform used by services firms to run project delivery, retainers, and client relationships in one system, today announced the launch of Tickets, a native support ticketing module built directly into Accelo Forecast PSA.

Tickets addresses a common gap for professional services firms: delivery work lives in a PSA platform, but client support requests typically land somewhere else, whether a help desk tool, a shared inbox, or scattered email threads. That separation forces teams to re-establish context on every request and prevents leadership from seeing the full picture of effort spent on a client.

Tickets can be connected to a client’s active projects and retainers, so your team sees the full relationship, not just a request. The module shares Accelo Forecast PSA’s navigation, permissions, and design system, so support and delivery teams work in one environment instead of switching between tools. Tickets is built on the same data layer as project and retainer management, so time logged against a client request counts directly toward budgets and rolls into client profitability reporting, giving leadership a complete picture of what it costs to service each client, not just what it costs to deliver for them.

Capabilities available at launch include:

– Ticket creation by email or directly in the app
– List and board views with filters and quick-filter options
– Configurable service level agreements (SLAs) with visual indicators
– A unified comment and email stream for each ticket
– Native generative AI for ticket summaries and reply drafting
– Full audit trail and ticket-specific permissions

“Almost every professional services firm we talk to is running client support in a tool that has nothing to do with how they deliver client work. That disconnect costs them visibility, time, and ultimately, client trust. Forecast PSA Tickets is our answer to that, and it’s just the beginning of what we think a truly unified PSA platform should look like.” – Joe DiPaulo, CEO, Accelo

Tickets is available now for professional services firms managing client support alongside project and retainer delivery. To learn more, visit www.accelo.com.

About Accelo
Accelo is an AI-powered professional services automation platform that helps firms move from operational chaos to profitable growth. By unifying sales, projects, retainers, resourcing, and now client support in a single system, Accelo gives services businesses the visibility to manage client work proactively rather than reactively. Learn more at www.accelo.com.

Jason Stephenson
Accelo
jason.stephenson@accelo.com

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